/* 实一自动化 · 爱番番式在线客服样式 */
#tbai-chat-btn{position:fixed;right:22px;bottom:22px;z-index:99999;display:flex;align-items:center;gap:8px;background:linear-gradient(135deg,#0459d5,#0e6eb8);color:#fff;padding:13px 22px;border-radius:40px;cursor:pointer;font-size:14px;font-weight:600;box-shadow:0 6px 20px rgba(4,89,213,.35);transition:all .25s;user-select:none}
#tbai-chat-btn:hover{transform:translateY(-3px);box-shadow:0 10px 28px rgba(4,89,213,.45)}
#tbai-chat-btn.hidden{display:none}
#tbai-chat-btn .tbai-ic{font-size:18px;line-height:1}
#tbai-chat-btn .tbai-dot{position:absolute;top:-4px;right:-4px;min-width:20px;height:20px;border-radius:10px;background:#e34d4d;color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;padding:0 5px;border:2px solid #fff;box-sizing:border-box}

#tbai-chat-panel{position:fixed;right:22px;bottom:22px;width:380px;height:560px;max-height:calc(100vh - 44px);background:#fff;border-radius:16px;box-shadow:0 12px 48px rgba(15,42,90,.28);display:flex;flex-direction:column;overflow:hidden;z-index:99998;opacity:0;transform:translateY(24px) scale(.96);pointer-events:none;transition:all .25s ease;border:1px solid #e8eef8}
#tbai-chat-panel.open{opacity:1;transform:none;pointer-events:auto}

#tbai-chat-panel .tbai-head{background:linear-gradient(135deg,#0459d5,#0e6eb8);color:#fff;padding:15px 16px;display:flex;justify-content:space-between;align-items:center;flex:0 0 auto}
#tbai-chat-panel .tbai-title{font-size:15px;font-weight:700}
#tbai-chat-panel .tbai-status{display:flex;align-items:center;gap:5px;font-size:11.5px;opacity:.9;margin-top:3px}
#tbai-chat-panel .tbai-st-dot{width:7px;height:7px;border-radius:50%;background:#4ade80;box-shadow:0 0 0 3px rgba(74,222,128,.25)}
#tbai-chat-panel .tbai-close{background:none;border:none;color:#fff;font-size:24px;cursor:pointer;line-height:1;padding:0 4px;opacity:.85}
#tbai-chat-panel .tbai-close:hover{opacity:1}

#tbai-chat-panel .tbai-msgs{flex:1 1 auto;overflow-y:auto;padding:14px 14px 8px;background:#f5f8fd}
#tbai-chat-panel .tbai-empty{color:#8a99b8;text-align:center;padding:26px 10px;font-size:13px;line-height:1.8}
#tbai-chat-panel .tbai-msg{margin-bottom:13px;max-width:82%}
#tbai-chat-panel .tbai-msg.tbai-msg-me{margin-left:auto}
#tbai-chat-panel .tbai-msg.tbai-msg-admin{margin-right:auto}
#tbai-chat-panel .tbai-who{font-size:11px;color:#9aa8c4;margin-bottom:3px}
#tbai-chat-panel .tbai-bubble{padding:9px 13px;border-radius:12px;font-size:13.5px;line-height:1.6;word-break:break-word;white-space:pre-wrap}
#tbai-chat-panel .tbai-msg-me .tbai-bubble{background:#0459d5;color:#fff;border-top-right-radius:3px}
#tbai-chat-panel .tbai-msg-admin .tbai-bubble{background:#fff;color:#2b3c5c;border:1px solid #dbe7f7;border-top-left-radius:3px}

#tbai-chat-panel .tbai-presets{flex:0 0 auto;padding:8px 14px 4px;background:#fff;border-top:1px solid #eef2f9;display:flex;align-items:center;gap:6px;overflow:hidden}
#tbai-chat-panel .tbai-p-label{flex:0 0 auto;font-size:11.5px;color:#7a8aad;white-space:nowrap}
#tbai-chat-panel .tbai-p-list{display:flex;gap:6px;overflow-x:auto;scrollbar-width:none;padding-bottom:4px}
#tbai-chat-panel .tbai-p-list::-webkit-scrollbar{display:none}
#tbai-chat-panel .tbai-p-btn{flex:0 0 auto;font-size:12px;color:#0459d5;background:#eef4fd;border:1px solid #cfe0ff;border-radius:14px;padding:4px 12px;cursor:pointer;white-space:nowrap;transition:.15s}
#tbai-chat-panel .tbai-p-btn:hover{background:#0459d5;color:#fff}

#tbai-chat-panel .tbai-foot{flex:0 0 auto;padding:8px 14px 12px;background:#fff;border-top:1px solid #eef2f9}
#tbai-chat-panel .tbai-name{width:100%;border:1px solid #e2e8f0;border-radius:8px;padding:7px 10px;font-size:12.5px;outline:none;margin-bottom:8px;box-sizing:border-box;color:#334155}
#tbai-chat-panel .tbai-name:focus{border-color:#0459d5}
#tbai-chat-panel .tbai-row{display:flex;gap:8px;align-items:flex-end}
#tbai-chat-panel .tbai-input{flex:1;border:1px solid #cfe0ff;border-radius:10px;padding:9px 12px;font-size:13.5px;resize:none;font-family:inherit;min-height:44px;outline:none;box-sizing:border-box;color:#1a2b4c}
#tbai-chat-panel .tbai-input:focus{border-color:#0459d5}
#tbai-chat-panel .tbai-send{flex:0 0 auto;background:linear-gradient(135deg,#0459d5,#0e6eb8);color:#fff;border:none;border-radius:10px;padding:11px 20px;font-size:13.5px;cursor:pointer;font-weight:600}
#tbai-chat-panel .tbai-send:disabled{opacity:.6;cursor:not-allowed}
#tbai-chat-panel .tbai-tip{font-size:11.5px;color:#8a99b8;margin-top:7px;text-align:center}

/* 自动弹窗邀请气泡 */
#tbai-invite{position:fixed;right:22px;bottom:96px;z-index:99997;width:300px;background:#fff;border-radius:14px;box-shadow:0 10px 36px rgba(15,42,90,.25);overflow:hidden;border:1px solid #e8eef8;opacity:0;transform:translateY(16px);pointer-events:none;transition:all .3s ease}
#tbai-invite.show{opacity:1;transform:none;pointer-events:auto}
#tbai-invite .tbai-inv-head{display:flex;align-items:center;gap:8px;padding:11px 14px;background:#f2f7fe;border-bottom:1px solid #e8eef8}
#tbai-invite .tbai-inv-ava{font-size:20px}
#tbai-invite .tbai-inv-name{font-size:13.5px;font-weight:700;color:#193f70;flex:1}
#tbai-invite .tbai-inv-close{background:none;border:none;font-size:20px;color:#8a99b8;cursor:pointer;line-height:1;padding:0 4px}
#tbai-invite .tbai-inv-body{padding:13px 14px 6px;font-size:13px;color:#334155;line-height:1.7}
#tbai-invite .tbai-inv-foot{padding:8px 14px 13px;text-align:right}
#tbai-invite .tbai-inv-go{background:linear-gradient(135deg,#0459d5,#0e6eb8);color:#fff;border:none;border-radius:18px;padding:7px 22px;font-size:13px;font-weight:600;cursor:pointer}
#tbai-invite .tbai-inv-go:hover{opacity:.92}

/* 移动端：面板全屏，按钮缩小 */
@media (max-width:640px){
  #tbai-chat-btn{right:14px;bottom:14px;padding:12px 16px}
  #tbai-chat-btn .tbai-lb{font-size:13px}
  #tbai-chat-panel{right:0;bottom:0;left:0;top:0;width:100%;height:100%;max-height:none;border-radius:0;border:none}
  #tbai-chat-panel .tbai-head{padding-top:calc(env(safe-area-inset-top, 0px) + 14px)}
  #tbai-chat-panel .tbai-foot{padding-bottom:calc(env(safe-area-inset-bottom, 0px) + 12px)}
  #tbai-invite{right:12px;bottom:78px;left:12px;width:auto}
}

/* 满意度评价卡片 */
#tbai-chat-panel .tbai-rate-wrap{margin:10px 0}
#tbai-chat-panel .tbai-rate-card{background:#fff;border:1px solid #dbe7f7;border-radius:12px;padding:14px 14px 12px;max-width:260px;margin-left:auto}
#tbai-chat-panel .tbai-rate-t{font-size:13px;font-weight:600;color:#193f70;margin-bottom:8px}
#tbai-chat-panel .tbai-rate-stars{font-size:26px;line-height:1;letter-spacing:3px;cursor:pointer;user-select:none}
#tbai-chat-panel .tbai-star{color:#d8dee9;transition:color .1s}
#tbai-chat-panel .tbai-star.on{color:#f5b301}
#tbai-chat-panel .tbai-rate-cmt{margin-top:8px}
#tbai-chat-panel .tbai-rate-input{width:100%;border:1px solid #e2e8f0;border-radius:8px;padding:7px 10px;font-size:12.5px;outline:none;box-sizing:border-box;color:#334155}
#tbai-chat-panel .tbai-rate-input:focus{border-color:#0459d5}
#tbai-chat-panel .tbai-rate-actions{text-align:right;margin-top:8px}
#tbai-chat-panel .tbai-rate-submit{background:linear-gradient(135deg,#0459d5,#0e6eb8);color:#fff;border:none;border-radius:8px;padding:6px 16px;font-size:12.5px;cursor:pointer;font-weight:600}
#tbai-chat-panel .tbai-rate-done{font-size:13px;color:#16a34a;text-align:center;padding:10px;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:10px}

/* 图片消息 + 复制按钮 */
#tbai-chat-panel .tbai-img{flex:0 0 38px;background:#eef4fd;border:1px solid #cfe0ff;border-radius:10px;font-size:17px;cursor:pointer;line-height:1}
#tbai-chat-panel .tbai-img:hover{background:#0459d5}
#tbai-chat-panel .tbai-img-msg{max-width:180px;max-height:180px;border-radius:8px;display:block;cursor:zoom-in}
#tbai-chat-panel .tbai-bubble-img{padding:4px}
#tbai-chat-panel .tbai-copy{float:right;border:none;background:none;color:#b6c2d9;font-size:11px;cursor:pointer;padding:0 2px;opacity:0;transition:opacity .15s}
#tbai-chat-panel .tbai-msg:hover .tbai-copy{opacity:1}
#tbai-chat-panel .tbai-copy:hover{color:#0459d5}
@media (max-width:560px){
  #tbai-chat-panel .tbai-img-msg{max-width:130px;max-height:130px}
}

/* 会话标签徽章 */
.sess .sess-tag{display:inline-block;background:#eef4fd;border:1px solid #cfe0ff;color:#0459d5;border-radius:10px;font-size:10.5px;padding:0 6px;margin-left:4px;vertical-align:1px}

/* 老客欢迎条 / 已读回执 / 输入中 */
.tbai-welcome{background:linear-gradient(135deg,#eef4fd,#f7fbff);border:1px solid #d6e6ff;border-radius:10px;padding:8px 10px;font-size:12px;color:#334155;margin:6px 10px;position:relative;line-height:1.5}
.tbai-welcome-x{position:absolute;right:6px;top:2px;border:none;background:none;color:#94a3b8;font-size:14px;cursor:pointer}
.tbai-read{color:#52c41a;font-size:10px;margin-left:4px}
.tbai-typing{font-size:11px;color:#7a8aad;padding:6px 12px;animation:pulse 1.2s ease-in-out infinite}
@keyframes pulse{0%,100%{opacity:.5}50%{opacity:1}}

/* 访客画像第N次咨询徽章 */
.sess .sess-v{display:inline-block;background:#f0fdf4;border:1px solid #bbf7d0;color:#15803d;border-radius:10px;font-size:10.5px;padding:0 6px;margin-left:4px;vertical-align:1px}